How $208 Can Cost You $250,000!
Here’s a true customer dis-service story that happened to me a number of years ago and highlights the value of making sure each of your employees know how to take care of customers. The airline’s name has been changed to Bungle Airline to protect the not so innocent.
The day after the big earthquake here in Seattle about 5 years ago, I had a trip planned with another person to the east coast. It was an important trip that I didn’t want to cancel so I looked on the web and found that due to damage at the airport, my flight had been canceled.
Mind-reading - For Salespeople
Would you find it easier to get a sale if you could read your customer’s mind?
Assuming you said yes, here’s how to do it. Ask the right questions and listen carefully to the answers, your customer will tell you everything you want to know. Easy, eh?
Well it sounds easy, but it takes self-discipline to do it right. Let’s start with the questions to ask.
The first type is what are known as ‘open’ questions, meaning that they usually produce informative answers of some length - as opposed to ‘closed’ questions which do the opposite.
The Warrior Within
Our days are full – innumerous e-mails to respond to, crises with every phone call, employees with personal problems, disgruntled customers, business goals that haven’t been accomplished … and the personal to-do list is just as long, if not longer. With so much happening outside us and all these thoughts running around in our minds, we can easily get defensive and lose our focus. Our “warrior” comes out with full armor and pulls us away from the present moment. It’s hard to keep our attention on any one thing as our minds swirl with the activities of daily life.
The Apprentice Leader - Making The Most Of Learning On The Job
Leadership is an apprentice trade. You learn some of it in the classroom and from books. You learn most if it on the job. You learn it from others and you learn from experience. Here’s how to get the most out of what you learn on the job.
Improve your Odds of Getting it Right the First Time
Get some training in supervisory skills. Classroom training and reading can give you ideas of how to analyze situations and what practices to try. They can be the basis for your on-the-job experiments in leadership.
Are You A Poor Salesperson? Change Into A Big Earner With 2 Simple Ideas
Some salespeople seem to have a special magic, they are always bringing in new, big deals.
But if you have not been one of them so far, instead of feeling jealous and inadequate, let me show you how you can make as much money as them or more.
Here’s the principle – sales is a numbers game, so more attempts produces more sales.
Let’s assume that a really good salesperson closes 2 deals out of 5 presentations and that you feel that you are struggling, closing only half of that. Logically, to get more orders all you have to do is present more often. And that becomes possible if you are more effective at gaining appointments and seeing prospects.
Learning To Work With Different Personality Types
In any field, you will find a variety of personality types that work within it. While this can create an innovative working environment filled with talented individuals, it can also cause stress, tension, and bad feelings. Depending on your own personality, you may be able to work with a variety of different types, while others may not. If you have had some difficulty in the past, you can learn from mistakes you or others have made so your contribution to a negative work environment is kept to a minimum.
TREAT PEOPLE WITH RESPECT
